Now Hiring - Manufacturing Product Support Sales (CMD) in San Antonio, TX

WPI Product Support Sales Representative are professional salespersons possessing an in-depth knowledge of our company, its products, services and support programs. The PSSR should be positive, professional, and promote WPI. PSSR will be assigned a territory and/or accounts and is expected to contact customers and recommend parts, services and attachments provided by WPI’s manufacturer’s and WPI.

Primary Job Responsibilities:

• As a PSSR you will prepare and follow as closely as possible a weekly itinerary
• A Product Support Sales Representative will prepare daily call reports and other information, entered in Selltis to be reviewed by District Managers and Director of Parts
• A Product Support Sales Representative will act as a go-between for customer and WPI's parts and service departments
• A Product Support Sales Representative will make customer contact on a regular basis to assure customers are aware of the PSSR role
• Attend training when available from Manufacture's and WPI
• A Product Support Sales Representative will provide product leads and communications with unit sales representative
• Stay up to date on new product support offerings made available by WPI's Manufacture's and WPI
• A Product Support Sales Representative will quote customers parts and service jobs as required coordinating with parts and service
• Coordinate customer complaints, such as, Manufacturer's warranty, policy adjustments, parts prices, and etc., with the respective person in each department
• Inspect & evaluate customer’s equipment, as required, for customer satisfaction
• Develop customer profile for assigned customers
• Deliver Extended Power Train Warranty contracts and oil analyzer kits to customers as required
• Perform other duties as assigned.

Minimum Qualifications:

• Must have High School Diploma or equivalent, a Bachelor’s Degree in applied discipline is preferred
• Must have a minimum of 4 years of previous experience

Knowledge, Skills, and Abilities

• Must have a working knowledge of the above titled position and how it relates to the overall business and its’ objectives
• Must meet goals and objectives set forth by the company
• Must conform to policies and procedures set forth by the company
• Must have a current driver’s license and acceptable driving record per WPI insurance carrier standards
• Must be able to lift 50 pounds
• Must be able bend and twist several times a day
• Must be dependable and able to work independently
• Must have good communication skills for dealing with customers and employees
• Must maintain good client relations
• Must maintain a professional appearance
• Must promote and maintain a clean, neat and safe work environment
• Must have the ability to work flexible hours, days, and weekends (as necessary)
• Must protect the company assets and interest
• Must be able to travel and stay overnight
• Must be able to supervise and motivate others
• Must have the ability to effectively evaluate others